Confirm there is a minimum upload speed of 1.5 Mbps, although 2 Mbps is recommended.See Router configuration to configure a dual band router. Most routers will have a 2.4 GHz network. The SkyBell cannot be synced to a 5 GHz-only network. Confirm the router is broadcasting a 2.4 GHz signal - this is only a problem if a dual band router is used.Confirm the Wi-Fi signal reaches outside the home to the SkyBell with the front door closed - if the router is too far, or the signal strength is low, relocate the Wi-Fi router closer to the SkyBell or get a Wi-Fi extender.The SkyBell transmits voice and video via the internet and wireless networks and requires both local Wi-Fi and a good wireless connection.
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